1. Introduction
Recete Retention Agent ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Merchant Information
- Business name and contact information
- Email address and password (encrypted)
- API keys and integration credentials
- Product information and knowledge base data
2.2 End User Information
- Phone numbers (encrypted at rest)
- Names and order information
- Conversation history
- Consent status
3. How We Use Your Information
- To provide and maintain our service
- To process WhatsApp messages and provide AI assistance
- To send scheduled messages and check-ins
- To analyze usage and improve our service
- To comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of sensitive data (phone numbers, API keys)
- Multi-tenant data isolation (Row Level Security)
- Secure API authentication
- Regular security audits
5. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at privacy@recete.ai or use the data export/deletion features in your dashboard.
6. Data Retention
We retain your data for as long as necessary to provide our service and comply with legal obligations. When you request deletion, we will:
- Schedule deletion with a 30-day grace period
- Permanently delete data after the grace period
- Retain anonymized analytics data for service improvement
7. Third-Party Services
We use the following third-party services:
- Supabase: Database and authentication (EU/US data centers)
- OpenAI: AI/LLM services (US-based)
- WhatsApp Business API: Messaging service
- Redis: Queue management
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@recete.ai
- Support: support@recete.ai