1. Agreement to Terms

By accessing or using Recete (“Service”), provided by Recete Ltd., you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Recete is a white-label SaaS platform that provides post-purchase AI assistance via WhatsApp. The Service includes:

• AI-powered customer support via WhatsApp
• Automated message scheduling and check-ins
• Product knowledge base management
• Analytics and reporting
• Integration with e-commerce platforms

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Using strong passwords and protecting access to your staff accounts
• Ensuring compliance with WhatsApp Business API policies
• Obtaining necessary consents from end users

4. Data Protection Addendum

If you use the Service to process customer personal data, our Data Processing Addendum applies and is incorporated into these Terms. Recete acts as a processor for merchant customer data handled on the merchant’s behalf.

5. Acceptable Use

You agree not to:

• Use the Service for illegal or unauthorized purposes
• Send spam, unsolicited messages, or violate anti-spam laws
• Impersonate others or provide false information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to the Service
• Use the Service to violate any third-party rights

6. Payment and Billing

Subscription fees are billed in advance. You agree to pay all fees associated with your subscription plan. We reserve the right to change pricing with 30 days notice.

7. Intellectual Property

The Service and its original content are owned by Recete and protected by international copyright laws. You retain ownership of your data and content.

8. Limitation of Liability

To the maximum extent permitted by law, Recete shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

9. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

10. Security and Incident Handling

We maintain internal security and incident-response procedures to detect, contain, investigate, and remediate security incidents. Where required, we will notify affected merchants without undue delay after confirming a personal data incident.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes via email or through the Service. Your continued use constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms, please contact us at legal@recete.co.uk

• RECETE LTD
• Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Company number: 17082027
• Phone: +44 7915 922506